A Question About a Voice

The other day, my friend told me about a voice she heard (don't worry, she already gave me the okay to ask about it on here). She said she heard the voice of a man of around 15, and she saw his face. It was the face of a pharaoh (she believes he's from a show she watches because of the familiarity. I told her it may be because it's the only way she can comprehend, but I'm not sure).
She talks to him, and he stops her from doing stupid things (that's how she put it, anyway). He even gives her advice and helps remind her of reasons not to give up.
I became intrigued, and since she's embarrassed to ask/doesn't have a spellsofmagic account, I decided to ask for both of our sakes: what do you believe it could be?
We came up with these ideas: spirit guide (we kind of doubt it), a being made up by her subconcious, or another type of spirit.
If anyone could help us (opinions help, too. We're open for anything you might want to tell us), that'd be awesome. We HAVE done research, by the way, but nothing came up. It seems easier to just ask.

Thanks and blessed be! )O(

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If this isn't fluffy, then it's defiantly a spirit guide.

It could be a spirit guide, it could also be a daydream

if it is not a spirit guide it may be someone from her past life... You know some people are really connected to their past lives maybe is a person she really loved or something and came back to protect her...

I say spirit guide.

@2396022 It's not fluffy. I can just tell the way she reacts. People don't like looking me in the eye, and she's definitely serious. I can tell.
@magicwoman01 It doesn't sound like a daydream. She's aware of everything. It just sounds like an additional voice.
@MonicaWolf I can't believe we didn't think of the past life thing! That could be it.
@FaithSeeker It seems so. We just wanted other opinions to make sure it wasn't biased. Since she's my friend, that's how it could be biased.

Thank you all! I appreciate the help. She says thanks, too!